Progress is impossible without change, and those who cannot change their minds cannot change anything. ~ George Bernard Shaw

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Welcome! Thanks for joining me in a place that merges both personal and professional insight, experience and moments that I choose to share. If you have come this far, you are committed and passionate about creating success. With the right tools in place you are ready to make change. I invite you to get to know me a bit better. I am that person who can help define your path and help you execute the change of course to ensure active results and professional growth. If you read something that sparks dialogue, please do drop me a line, via email or call.

Quality Control and Quality Assurance

Quality Control and Quality Assurance

posted by Dave Dame date-icon November 19, 2009

Very few individuals can differentiate between quality control and quality assurance. Most quality assurance groups, in fact, practice quality control. This section differentiates between the two, and describes how to recognize a control practice from an assurance practice. Quality means meeting requirements and meeting customer needs, which means a defect-free product from both the producer’s and the customer’s viewpoint. Both quality control and quality assurance are used to make quality happen. Of the two, quality assurance is the…

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Cost of Quality

Cost of Quality

posted by Dave Dame date-icon November 18, 2009

The cost of quality (COQ) is the money spent beyond what it would cost to build a product right the first time. If every worker could produce defect-free products the first time, the COQ would be zero. Since this situation does not occur, there are costs associated with getting a defect-free product produced. There are three COQ categories: Prevention - Money required preventing errors and to do the job right the first time is considered prevention cost. This category includes money spent on establishing methods and procedures, training workers…

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The Three Key Principles of Quality

The Three Key Principles of Quality

posted by Dave Dame date-icon November 18, 2009

Everyone is responsible for quality, but senior management must emphasize and initiate quality improvement, and then move it down through the organization to the individual employees. The following three quality principles must be in place for quality to happen: 1. Management is responsible for quality. Quality cannot be delegated effectively. Management must accept the responsibility for the quality of the products produced in their organization; otherwise, quality will not happen. A quality function is only a catalyst in making quality happen.…

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